About Us

James Fisher Medical Centre is a busy General Practice located in a residential area of Bournemouth.

We provide primary care services to 12,500 patients and employ over 50 hard working colleagues, both clinical and administrative.

The Role

We are seeking a part-time Medical Receptionist who is friendly, organised and committed to delivering excellent patient care and customer service.

The vacancy is part-time, working 14.5 hours per week as follows:
• Tuesday 1:00 pm to 6:00 pm.

• Friday 8:00 am to 6:00 pm.

General Practice is fast paced so if you thrive in a busy environment, we would love you to consider joining our friendly team.

Closing Date: 25 August 2026

Job Responsibilities
• Act as the first point of contact for all visitors to the practice and at all times be professional, polite and efficient.

• Maintain and monitor the practice appointment system.

• Process personal, telephone and e-requests for appointments.

• Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately.

• Signpost patients to the most appropriate professional or correct service as per care navigation training.

• Initiating contact with and responding to, requests from patients, team members and external agencies.

• Photocopy documentation as required.

• Data entry of new and temporary registrations and relevant patient information as required.

• Input data into patients’ healthcare records as necessary.

• Manage all queries as necessary in an efficient manner.

• Carry out system searches as requested.

• Maintain a clean, tidy, effective working area at all times.

• Monitor and maintain the reception area and notice boards.

• Support all clinical staff with general tasks as requested.

• All other reception duties as required.

Experience/Qualifications
• Experience of working with the general public.

• Experience of administrative duties.

• Experience of working in a healthcare setting (Desirable).

• Must be an excellent communicator both spoken and written, with the ability to interact effectively with patients, colleagues and external stakeholders.

• Clear, polite telephone manner.

• Effective time management skills with the ability to plan and organize workload.

• Strong IT skills, competent in the use of Office and Outlook.

• SystmOne/EMIS/Vision or other clinical system, user skills (Desirable).

• Ability to work as a team member and autonomously.

• Problem solving skills, with the ability to resolve patient complaints or issues effectively.

• Ability to follow policy and procedure.

Pay: £12.71 per hour

Benefits:
• Company pension.

• Free parking.

• On-site parking.

Work Location: In person